Frequently Asked Questions

Bookings to see a show at Australian Outback Spectacular are essential and can be made online or over the phone by calling 13 10 11.

We reserve the right to deny admission to persons under the age of 18 unless accompanied by a supervising companion aged 18 years or over. Adults and carers are responsible for persons under their supervision.

Companion cards are not accepted at Australian Outback Spectacular. A reduced general admission Pensioner rate is applicable for carers visiting the show with Companion Card holders upon application with our friendly Call Centre team on 13 10 11.

To qualify for reduced admission entry as a Pensioner, one of the following criteria must be met.

Holders of a valid Australian Government issued Pension Concession Card (PPC), excluding listed dependants qualify for the pension rate. This does not include holders of Australian Health Care Cards. The Australian Pension Concession Card are issued to recipients of the following pension payments:

• Mature Age Allowance

• Sole Parenting Pension

• Mature Aged Pension

• Disability Pension

• Pensioner prices are available to Australian and New Zealand Government pension card holders only and a valid and original pension card must be presented at the time of entry.

• Holders of a valid Australian Government issued Seniors Card.

• Holders of a valid New Zealand Seniors Card.

• Holders of a valid Australian Government issued Veteran Affairs Pension Card.

• Any person 65 years of age or older - proof of age is required.

Admission is free for children 2 years or under (not including seat and meal).

A full child rate is applicable for children aged 3 - 13 years inclusive or for children 2 years and under where an individual seat and meal is to be served.

Strollers are not permitted inside the venue, but can be cloaked free of charge upon arrival.

Online Reservations

When you purchase via our website, your seats will be assigned. Each ticket is assigned a specific seat in the venue at the time of purchase. Seats are typically identified by row number/letter, seat number, and sometimes by section.

Phone Reservations

If you reserve your seats by calling 13 10 11, our team will arrange your booking for the next best available seats. We cannot provide seat locations as they are subject to change.

If you have mobility concerns our team will do their best to allocate seating that will best accommodate your needs.

Please note that for operational reasons we cannot guarantee you will be seated in your originally assigned seats. In the event you are moved, our team will do their best to seat you closest to your current allocation.

Seating Types

At Australian Outback Spectacular we have four seating options:

• Drovers Lounge - The Drovers Lounge offers you the chance to experience hospitality at its finest. Enjoy early entry and a behind the scenes tour from the comfort of an exclusive lounge.

• Top Rail - ‘Top Rail Premium Package’ ensures you not only get the best seat in the house, but you receive the VIP treatment including complimentary pre-show drinks and photos.

• General Admission - Our most popular seating type you'll enjoy the show with our three-course meal including XXXX Beer, Hardys Wine, and soft drink.

Australian Outback Spectacular is located on the Gold Coast in the southeast corner of the Australian State of Queensland, just a 20-minute drive north of Surfers Paradise and 45 minutes south of Brisbane.

If you require a transfer to the venue, these are available at an additional charge to your show ticket from most hotels and resorts on the Gold Coast, and can be by contacting our team on 13 10 11.

Yes, free on-site parking is available for all guests, including dedicated coach and accessible parking bays.

Prams are not permitted inside the show arena due to space and safety. However, pram parking is available in the foyer during the show.

Australian Outback Spectacular is located in Oxenford on the Gold Coast.

You may like to stay at Sea World Resort.

Sea World Resort offers exclusive packages that include Australian Outback Spectacular. In addition we can arrange bus transfers from the resort to the show.

For more information phone 13 10 11.

In-line with other entertainment venues, Australian Outback Spectacular is cashless, with card and digital payments only accepted in the venue. This process allows for a faster, safer and more convenient experience.

There are no additional transaction fees when purchasing items at our properties via card or digital wallet.

Australian Outback Spectacular is now cashless, in-line with other entertainment venues. Card and digital are the only form of payments accepted in venue. We have transitioned to being a cashless venue which is a common business practice in the entertainment industry throughout Australia in recent years. During this transition period, we will work with guests who only have cash on solutions to ensure they can still experience the venue.

Entrée: Rustic woodfire roasted vegetable and goats fetta tart served with wild rocket and home-made Queensland pineapple and mustard seeded chutney.

Main: Juicy eye fillet steak or a tender chicken breast with a full-bodied jus dressed with lashings of plum sauce accompanied by a generous serve of roast pumpkin, green beans and potato.

Dessert: Baked apple pie, delicately drizzled with warm salted caramel sauce and topped with a dollop of fresh Heartland cream.

Vegetarian option: Braised vegetables in a cast iron pot.

Yes, we offer Vegetarian, Low Gluten, Low Dairy, Low Nut, Low Egg and other options on request. We’re happy to accommodate additional dietary needs where possible. Please contact our team on 13 10 11 at least 48 hours before your visit to discuss your requirements.

Yes, your experience includes beer, wine, and soft drinks. Guests who book the Top Rail Premium Package receive upgraded beverage options throughout the night.

Outside food and beverages are not permitted, except for medically necessary items.

Reserved parking is available in our car park for guests whose vehicles display a Disability Parking Permit. The reserved spaces are clearly marked with the International Disabilities Symbol.

Australian Outback Spectacular offers an Assistive Listening service to enhance the show experience for guests with hearing difficulties. Complimentary headsets with FM receivers are available, amplifying the show sound directly through headphones.

A limited number of individual hearing loops are also available for guests using T-coil hearing aids.

Please note, both services must be pre-booked by contacting our Contact Centre on 13 10 11.

Companion cards are not accepted at Australian Outback Spectacular. A reduced general admission Pensioner rate is applicable for carers visiting the show with Companion Card holders upon application with our friendly Call Centre team on 13 10 11.

We have a limited amount of wheelchair accessible seats at the Australian Outback Spectacular. For more information on these seats, or to book, please call our sales team on 13 10 11.

The performance includes loud sound effects, sudden noises, strobe lighting and atmospheric effects. These may not be suitable for guests with sensitivities or certain medical conditions including vertigo, epilepsy, seizures, heart conditions or high blood pressure.

Assistance animals are welcome. Assistance animals must be on a lead, not left unattended and wear vests that identify their role. Guests with an assistance animal may be asked to provide evidence that their animal is an assistance animal. If sufficient evidence is not provided, we may restrict entry.

Evidence Requirements:

• Accredited Assistance Animal certification:

  • Guide, Hearing and Assistance dog identity card or valid application notice,

• Translink Assistance Animal pass or interstate equivalent.

• Non-accredited Assistance Animals:

  • Training organisation information for verification of training and hygiene standards (subject to

    VRTP

    review)

  • Medical certificates verifying the Guest’s need for assistance

  • Current vaccination status of the Assistance Animal

We also have the right to restrict entry to any animals, where it is reasonably necessary to protect public health or the health of other animals in our care.

For any queries regarding assistance animals please contact the Guest Services office on 13 10 11.

Evening shows commence at 7:30pm and the monthly Sunday matinee commences at 12:30pm. Please arrive one hour and 15 minutes prior to the showtime. Doors to the venue and arena open then with pre-show entertainment commencing at the same time. Show duration is 1 hour and 45 minutes including a delicious three course meal.

Doors open 1 hour and 15 minutes prior to show time with pre-show entertainment commencing at the same time. Show duration is 1 hour and 45 minutes including a delicious three course meal.

Australian Outback Spectacular is a permanent attraction based on the Gold Coast and will not be travelling to other locations.